Fraud Awareness

If you notice any fraudulent activities in your account, please contact us immediately. Make sure to report it so that it notifies all authorities like the Federal Trade Commission’s Bureau of Consumer Protection, among others, to help prevent fraudulent activity and protect others from falling victim to scams.

We contribute significant resources, such as funding, people, and tech-driven solutions, to help protect and empower consumers. We care about people who use our services. They work hard for their money, and it is not easy in this day and age to keep a fair balance of saving while spending. We take it upon ourselves to make sure they are not cheated or given lower quality products or services. We believe that helping people learn how to avoid scams can help them be prepared for any number of encounters they may face.

Fraud Awareness

Report to ZilBank

It’s always troubling to us at ZilBank when we hear of people who have either lost or had their money stolen by some kind of scam artist. It’s especially troubling when that has happened because someone is trying to use a legitimate service as a way to defraud.

Call Us

Call Us

If you used our service and believe the transaction was fraudulent, call us immediately. Tell us what happened so that we can help. It’s easy – our toll-free number is (408) 775-7720.

File a claim if your transaction is complete: If you have completed the transaction, please let us know what happened by calling (408) 775-7720 or filing an online fraud report. These reports help us track scams and prevent other customers from falling victim in the future.

Report to Authorities

We highly recommend you contact the local authorities if you feel that you have been exposed to fraud. Reporting fraud to local authorities can lead to more awareness and better education. It is crucial to report a scam because it helps the authorities to understand the latest cons in the marketplace. We will cooperate with law enforcement agencies to help investigate and prosecute people who take advantage of our services to commit fraud.

Report to Authorities

Q&A

Knowledge is power. You work hard for your money and you want a company you can rely on when it comes to sending your money to friends and family – that’s why we want to help you protect yourself from fraud.

What should I do if I think I’ve been scammed?

Contact us immediately at (408) 775-7720 to take sudden action. You can also mail us at support@zilbank.com

Will ZilBank refund my money?

If you’ve transferred money and the money hasn’t yet been picked up, call us at (408) 775-7720 or mail us at support@zilbank.com to immediately stop the transaction. In such cases, you will get a complete refund.

What is ZilBank doing to prevent fraud?

We have implemented several features to prevent fraudulent activities in ZilBank.

  • One to One approval: ZilBank thoroughly verify each customer account before approving.
  • Restricted features: ZilBank thoroughly examines ACH transactions. Any transaction with insufficient documentation will be restricted immediately.
  • Fraud score: Repeated wrong entries or such activities in an account will increase the fraud score of that account; if the fraud score reaches the threshold, the account will be blocked automatically.
    What should I do with a spam email referring to ZilBank?
    • Verify the sender email address
    • We send email only from support@zilbank.com 
    • If you receive an email from any other email id, Please make sure you know the sender and the purpose personally
      What are the most common scams?

      The most common scams are requesting money through payment links.